Refund policy

Last updated: August 12, 2026

This policy applies to orders placed with BRASSLISM and shipped within the United States.

14-Day Return Window

You may request a return within 14 days after delivery. To qualify, the item must be unused, uninstalled, in the same condition in which it was received, and returned with all original packaging, accessories, parts, and proof of purchase.

To request a return, email mkt@unigarden.net. If the return is approved, we will provide return instructions and the official return address. Do not send a return to a company registration or warehouse address unless our support team has specifically authorized it. Items returned without prior authorization may not be accepted.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order upon delivery. Damage, defects, missing parts, or incorrect items must be reported within 48 hours of delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and issue.

If we confirm that an item arrived damaged, defective, incorrect, or materially different from its description, BRASSLISM will cover the approved return shipping cost and provide an appropriate replacement or refund.

Change-of-Mind Returns

For eligible returns requested because you changed your mind, selected the wrong item, or no longer want the item, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable unless required by law or the return results from our error.

Non-Returnable Items

We cannot accept returns of items that have been installed, used, altered, damaged after delivery, or returned without required parts or original packaging. Custom or personalized products, gift cards, and items clearly marked “Final Sale” are also non-returnable, except where the item is defective, damaged, incorrect, or applicable law requires otherwise.

Exchanges

The fastest way to obtain a different item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 5–10 business days after inspection. Your bank or card issuer may require additional time to post the credit.

No restocking fee is charged for approved returns under this policy.

Order Cancellations

You may request cancellation within 24 hours after payment, provided the order has not been fulfilled or shipped. Contact us as soon as possible. We will make reasonable efforts to stop the order, but cancellation is not guaranteed once warehouse processing has begun. After shipment, the order is handled under this return policy.

Contact

Email: mkt@unigarden.net
Phone: +1 (206) 699-9627