Shipping policy
Last updated: August 12, 2026
BRASSLISM currently ships only to addresses within the United States. Orders are fulfilled from our Seattle-area warehouse.
Order Processing
In-stock orders are inspected, packed, and processed within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day.
Standard U.S. Delivery
Standard delivery typically takes 3–7 business days after processing. Delivery dates are estimates and may be affected by carrier delays, peak periods, severe weather, or remote destinations.
Shipping Offers and Rates
- New U.S. customers receive 20% off and free standard shipping on their first three eligible orders.
- After the first three orders, eligible U.S. orders over $100 receive free standard shipping.
- Any applicable shipping charge is displayed at checkout before payment.
Tracking
When your order ships, we will email tracking information. Tracking may take up to 24 hours to update after the carrier receives the package.
Address Changes
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee an address change after an order has entered warehouse processing or shipped. Customers are responsible for providing a complete and accurate delivery address.
Cancellation Requests
You may request cancellation within 24 hours after payment, provided the order has not been fulfilled or shipped. We will make reasonable efforts to stop the order, but cancellation is not guaranteed once warehouse processing has begun.
Delivery Issues
If tracking shows an unusual delay, loss, or delivery problem, contact us so we can assist with a carrier investigation. Please report visible shipping damage within 48 hours of delivery in accordance with our Return and Refund Policy.
Contact
Email: mkt@unigarden.net
Phone: +1 (206) 699-9627