Shipping policy

Last updated: October 18, 2026

Delivery at a glance

Processing: 1–3 business days
Transit after shipment:
West Coast: 5–7 business days
East Coast: 5–10 business days

Processing time is additional. Business days are Monday–Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day. These estimates apply to in-stock items.

Where we ship

We currently ship within the United States only. For U.S. destinations outside the West and East Coast areas above, please contact us for a delivery estimate before ordering.

Shipping offers & rates

New U.S. customers: 20% off and free standard shipping on your first three eligible orders.
After your first three orders: free standard shipping on eligible U.S. orders over $100.
Any applicable shipping charge is shown at checkout before payment.

Track your order

We will email your tracking information when your order ships. Tracking may take up to 24 hours to update after the carrier receives your package. Check the tracking link for the latest delivery updates. If you cannot find your shipping email, check your spam folder or contact us with your order number.

Address changes & cancellations

Please check your delivery address before placing an order, including any apartment or unit number.

For an address correction, contact us as soon as possible. You may request cancellation within 24 hours after payment, provided your order has not been fulfilled or shipped. We will make reasonable efforts to help, but changes or cancellation are not guaranteed once processing has begun. Shipped orders follow our Return and Refund Policy.

Delivery delays

Delivery dates are estimates, not guaranteed arrival dates. Carrier delays, public holidays, peak periods, severe weather, inventory availability, or remote destinations may affect delivery.

If your order is taking longer than the estimated delivery window, send us your order number and tracking details so we can check with the carrier.

Missing packages or items

If tracking says delivered but you cannot find your package, check the delivery location and with other household members or your building reception, then contact us for help with a carrier investigation.

If only part of your order arrives, tell us your order number and which items are missing so we can check their status.

Damage & returns

Please inspect your order on arrival. Report visible shipping damage within 48 hours of delivery and include photos of the item and packaging.

For confirmed shipping damage, defects, incorrect items, or missing parts, we will arrange an appropriate refund or replacement at no cost to you, including approved return or replacement shipping. See our Return and Refund Policy for full details and the 30-day return window.

Need help?

Email: brasslism@unigarden.net
WhatsApp: +1 (206) 699-9627
Please include your order number when contacting us about an existing order.