Warranty Policy

One-Year Limited Warranty

Effective date: October 9, 2026

We stand behind the quality of the products we sell. This limited warranty is provided by UNIGARDEN USA LLC, the operator of BRASSLISM. All products purchased directly from www.brasslism.com, including BRASSLISM and Lampworks products, are covered for one year from the date of delivery. This warranty applies to products delivered and used in the United States.

Coverage and Duration

Your product is covered against defects in materials and workmanship for one year from delivery, when used as intended and in accordance with its product instructions. Coverage applies to the original purchaser or original gift recipient. No product registration is required; proof of the original order is sufficient.

Covered defects may affect the lamp body, supplied shade or base, wiring, socket, switches, touch controls, dimming components, charging components, integrated LED or dedicated magnetic LED modules, and built-in rechargeable batteries. Normal battery capacity loss with age and use is excluded; manufacturing defects that prevent proper charging or operation are covered.

Any different or additional warranty expressly provided for a product at the time of purchase will be honored. Subsequent policy changes will not reduce coverage already promised for your purchase.

This coverage also applies to earlier direct website purchases that are still within one year of delivery, without reducing any more favorable warranty previously promised.

What Is Not Covered

This limited warranty does not cover:

  • Normal wear, ordinary battery aging, or the normal exhaustion of replaceable light bulbs.
  • Accidental damage or damage caused by misuse, improper assembly, incorrect power or charging specifications, or failure to follow product care and operating instructions.
  • Damage caused by water, excessive moisture, or outdoor exposure when the product is not rated for those conditions.
  • Damage caused by modifications, repairs, or incompatible parts. Using third-party parts or services does not, by itself, cancel warranty coverage for unrelated defects.
  • Scratches, dents, staining or finish deterioration caused after delivery by handling, unsuitable cleaning products or environmental exposure.
  • Natural variation in marble veining, texture or finish that does not impair function or materially differ from the product description.

These exclusions do not remove coverage for an actual manufacturing defect. Damage present on arrival and incorrect, incomplete or materially misdescribed items are handled under our Return and Exchange Policy.

How to Request Service

Email brasslism@unigarden.net with your order number or other proof of purchase, product name, a description of the problem, and clear photos or a short video where helpful. Contact us promptly after discovering an issue and within the warranty period. A claim submitted within that period remains eligible for review even if our assessment finishes later.

We may request safe troubleshooting or inspection to identify the issue. Do not open electrical components or a battery pack. If the lamp appears unsafe, stop using and charging it and contact us.

Do not send the lamp back before receiving return instructions. Original packaging is helpful but is not required for a valid warranty claim; we will explain how to pack an approved return safely. Normal use or assembly does not prevent a claim for a covered defect.

How We Resolve Covered Claims

For a confirmed covered defect, we will provide suitable replacement parts, replace the affected product, or arrange repair where available, at no charge. We will explain the proposed solution before proceeding. If a suitable repair or replacement cannot be provided within a reasonable time, we will refund the amount paid for the affected product, including applicable sales tax.

If the original product is unavailable, we may offer a comparable replacement with your agreement. You will not be required to accept store credit instead of the refund described above.

Repair or replacement coverage lasts for the remainder of the original warranty or 90 days from delivery of the repaired or replacement item, whichever is longer. Longer coverage required by applicable law or previously promised for your product will be honored.

Shipping and Other Costs

BRASSLISM pays all approved return, repair-shipment and replacement shipping costs within the United States for confirmed covered defects. We will provide a prepaid label or another approved arrangement when a return is needed. Please obtain approval before arranging shipping yourself.

If assessment shows that an issue is outside warranty coverage, we will explain why and obtain your agreement before arranging any paid service or shipping. There is no restocking or warranty processing fee for covered claims. This warranty does not include third-party installation, removal or electrician charges, except where required by applicable law.

Warranty and Returns

Our 30-day return policy remains separate from this limited warranty. Its unused-condition requirements for change-of-mind returns do not apply to covered manufacturing defects. A covered defect may be reported after the 30-day return window, provided it is within the warranty period.

Please report visible shipping damage within 48 hours of delivery under our Return and Exchange Policy. This reporting request does not shorten the warranty period for manufacturing defects discovered later or limit rights provided by applicable law.

Your Rights and Contact Details

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy excludes or limits implied warranties or other consumer rights that cannot be excluded under applicable law.

For warranty service, contact UNIGARDEN USA LLC / BRASSLISM:

The official return address is provided after your return has been authorized.